Website:
www.ups.com.
For USPS: Phone: 1-800-222-1811
Website: www.usps.com.
The tracking numbers for each day's shipped orders are
automatically emailed after 6:30pm Central Standard
Time. Alternatively, you can check the hacked online
order status after 6:30 PM. That is when tracking
information is uploaded for the day.
Immediatley begin the RMA process for the damaged item using the link: RMA Request. Select "Damaged" as the reason for the return.
Further instructions on how to proceed will be given to you at that time.
Check the number of tracking numbers attached to the order. Verify that you have received all boxes and
checked all packing material for small items. If
you are still missing an item, email customer service
at service@hacked.com.
The customer is solely responsible for shipping returned product back to hacked.
This is not unlike the situation you encounter at a walk-in store. The store will not send a driver or courier to your house to pick up a
defective item you bought in the store. The store will not reimburse you for your time or gas money
spent driving back to the store either. However, hacked will use every good
measure available to ensure that the item is replaced promptly with as little
difficulty as possible.
No, hacked currently does not ship to APO or FPO
adresses.
hacked packages items based on weight, and size. The most common
reason for shipping in multiple boxes is the fact that the order needed to be shipped from multiple
warehouse locations. Obviously if the items are
stocked in different warehouses then they cannot be
shipped together.
This is a function of the shipper. Please contact
the shipper to obtain further information.
If the shipment comes back to us marked "Returned to Shipper", we
accept the package and then credit your credit card back
in full, including shipping. This will automatically
generate a Return Merchandise Authorization (RMA#) number and
you will receive an email from us indicating that the order has been returned by the shipper and that we have credited your account.
If we only receive part of the order back, then we will credit you for that part which we have received.
As long as a tracking number has not been generated, you
can contact your local shipper branch and put in a
"Signature waiver" to either require or not
require a signature for delivery. If a tracking
number has been generated for your order and once the
shipper attempts an initial delivery, they will leave a
delivery notice on your door. On the reverse side
you’ll find the same "Signature release
waiver". Fill it out and they will follow
your instructions on their next delivery attempt. Some
shipper drivers will leave a package if they are
familiar with the neighborhood and consider it safe to
do so. That is completely up to the shipper driver.
hacked will no longer give the shipper consent to
hold packages for customers to pick-up at their local
shipping facilities due to fraud concerns. We humbly
apologize for any inconvenience this precautionary
measure may cause but we are simply trying to ensure the
safety of our customer's purchases. We previously
allowed patrons to do so but due to prevailing attempts
to commit fraudulent activity this option has been
revoked and is no longer offered. Similarly hacked will not request that a package be re-routed to another
location once in transit to the shipping address
requested on the original order.
When you order multiple items, most of the time the
shipping is reduced in your shopping cart, according to
weight and size, safety and insurance required. Just
place all items in the shopping cart, enter your zip code
and method of shipping and hit the shipping calculator.
You will see the reduction if it applies. Shipping charges are
always per the website.
hacked does not ship internationally. At this time
we only ship within the United States.
